FAQ
    • What is i-Access by Affin Hwang AM?
      i-Access is an exclusive online portal facility developed by Affin Hwang AM to provide our clients with ease of access to their investment accounts.
    • Why i-Access?
      i-Access was developed to allow clients of Affin Hwang AM to invest, switch and redeem with a click of a button. We have also added more user-friendly features so investors like you can customise your dashboard and quickly view your transaction history, update your profile and search for information on the funds we provide through our new “Quicklinks”.

      We provide the following:

      • Convenience – Clients can update personal information and conduct transactions such as investments, switching and redemption.
      • Paperless – That’s right! We’re going paperless. Clients can view their statements and tax vouchers online.
      • Safe & Secure – At Affin Hwang AM, we value our clients’ safety and security. Our highly secured network ensures data privacy.
      • Daily Fund Price – Updated on a daily basis, clients are able to browse the latest fund prices.
      • List of Funds – With the vast number of products we have available to suit a variety of investors, clients can access information and refer to our fund fact sheet to learn more about what we have to offer.
      • Fundamentals – Get real time updates, reviews, and outlook on the market at the click of a button.
    • Is i-Access PC and Mobile friendly?
      Yes, it is. Our portal looks and works best with Google Chrome on your PC and Mobile. We have also enhanced the navigation for your convenience.
    • Already an existing client of Affin Hwang AM? Follow these steps to login to your i-Access for the first time.
      Welcome back to your newly revamped i-Access. As we are now migrating to Email login, please click on at the bottom of the pop-up page. You should be able to login after successfully signing up.

      Note: If you already have an existing i-Access Username login, you will have to sign up for a new account to login to the new i-Access.
    • New user of i-Access? Follow these steps to login to your i-Access for the first time.
      Welcome to your i-Access portal! Please click on <SIGN UP FOR A NEW ACCOUNT HERE> at the bottom of the pop-up page. You should be able to login after successfully signing up.
    • How to reset my password?
      Please click on <FORGOT PASSWORD> and enter the email you have registered with Affin Hwang AM. An email with the reset instructions will be sent to your inbox. Follow the steps to gain access back into your account.

      If you have forgotten your email registered for login, please contact Customer Care at 1800 88 7080 (Malaysia) / +6012-606 8685 (WhatsApp) and our customer care representative will assist you shortly.
    • I don’t remember my login details, what should I do?
      If you have forgotten your password – please click on <FORGOT PASSWORD> and follow the steps.

      If you have forgotten your email login, please reach out to Customer Care at 1800 88 7080 (Malaysia) / +6012-606 8685 (WhatsApp) and our customer care representative will assist you shortly.

    • I have changed my password and I am still not able to login.
      Please click on <FORGOT PASSSWORD> and reset your password once more. If the problem persists, please do not hesitate to reach out to Customer Care at 1800 88 7080 (Malaysia) / +6012-606 8685 (WhatsApp) and our customer care representative will assist you shortly.
    • Can I sign in from multiple devices? Such as my PC and mobile simultaneously?
      Yes, you may. However, it is not advisable for safety and security purposes. Please refrain from storing any personal information or password on your PC/Mobile device. Do practice logging out after transactions have been made to protect your personal information.
    • Do I have to submit my transaction forms physically?
      No, you do not. With our efforts to become environmentally friendly, Affin Hwang AM is going paperless. All forms submitted through the i-Access portal will be processed digitally.
    • I am not in Malaysia, but I am an existing Affin Hwang AM client; am I able to login to the portal?
      As long as you have your i-Access email login and phone number, you will still be able to utilise i-Access. For safety and security measures, you will be required to complete your 2 Factor Authentication (2FA). Select either via your registered email login or mobile number, to receive your secured access code.
    • What is the minimum age requirement to begin investing?
      You need to be at the minimum age of 18 to become a client of Affin Hwang AM. This is the legal age requirement specific to the Investment Industry. Kindly refer to the Fund Prospectus for more information.
    • I would like to begin investing with Affin Hwang AM, but I have never invested before. How can I get started?
      If you would like to learn more about Affin Hwang AM and our products, please visit affinhwangam.com or reach out to Customer Care at 1800 88 7080 (Malaysia) / +6012-606 8685 (WhatsApp).
    • I am not a Malaysian citizen; can I open an account?
      Yes, you are eligible to open an account with Affin Hwang AM. To begin, please reach out to Customer Care at 1800 88 7080 (Malaysia) / +6012-606 8685 (WhatsApp).
    • Who is a Sophisticated Investor?
      A sophisticated investor can be referred to as:

      1. An individual whose total net personal assets, or total net joint assets with his or her spouse, exceed RM3 million or its equivalent in foreign currencies, excluding the value of the individual’s primary residence;
      2. An individual who has a gross annual income exceeding RM300,000 or its equivalent in foreign currencies per annum in the preceding twelve months;
      3. An individual who, jointly with his or her spouse, has a gross annual income exceeding RM400,000 or its equivalent in foreign currencies per annum in the preceding twelve months;
      4. A corporation with total net assets exceeding RM10 million or its equivalent in foreign currencies based on the last audited accounts;
      5. A partnership with total net assets exceeding RM10 million or its equivalent in foreign currencies;
      6. A unit trust scheme or prescribed investment scheme;
      7. A private retirement scheme;
      8. A closed-end fund approved by the Securities Commission Malaysia;
      9. A company that is registered as a trust company under the Trust Companies Act 1949 which has assets under management exceeding RM10 million or its equivalent in foreign currencies;
      10. A corporation that is a public company under the Companies Act 1965 which is approved by the Securities Commission Malaysia to be a trustee under the Capital Markets and Services Act 2007 and has assets under management exceeding RM10 million or its equivalent in foreign currencies;
      11. A statutory body established by an Act of Parliament or an enactment of any State;
      12. A pension fund approved by the Director General of Inland Revenue under section 150 of the Income Tax Act 1967;
      13. A holder of a capital markets services license or an executive director or a chief executive officer of a holder of a capital markets services license;
      14. A licensed institution as defined in the Financial Services Act 2013;
      15. An Islamic bank as defined in the Islamic Financial Services Act 2013;
      16. An insurance company registered under the Financial Services Act 2013;
      17. A takaful operator registered under the Islamic Financial Services Act 2013;
      18. A bank licensee or insurance licensee as defined under the Labuan Financial Services and Securities Act 2010;
      19. An Islamic bank licensee or takaful licensee as defined under the Labuan Islamic Financial Services and Securities Act 2010; and
      20. Any other investor as may be defined by the Securities Commission Malaysia from time to time.
    • Can I open a Joint Account?

      Please contact Customer Care via the Contact Us page to learn more about Joint Account.

    • What is an SAT (Sustainability Assessment Test)?

      The SAT is a screening technique utilized by Affin Hwang AM to help clients understand their investment risk appetite.

    • Why do I have to complete an SAT (Sustainability Assessment Test)?

      All investors of Affin Hwang AM are required to participate in the SAT. This is to assist servicing managers on what funds are suitable to recommend their clients based on their investment appetite.

    • How can I update my SAT (Sustainability Assessment Test) score?

      If you would like to retake your SAT, please contact your respective servicing manager for assistance. Alternatively, you may reach out to Customer Care via the Contact Us page.

    • What is FPX?
      FPX is a reliable internet-based payment gateway. It enables real-time payments for hassle free online purchases or bill payments using the account holder’s savings/current account.
       
      For more information on FPX, please refer here: https://www.paynet.my/personal-fpx.html
    • How can I find out whether the bank I use participates in payment through FPX?
      Here is the list of banks accepted on the FPX payment gateway:

      • Agro Bank
      • Affin Bank Berhad 
      • Alliance Bank Malaysia Berhad 
      • AmBank Malaysia Berhad
      • Bank Islam Malaysia Berhad
      • Bank Kerjasama Rakyat Malaysia Berhad
      • Bank Muamalat Malaysia Berhad
      • Bank Simpanan Nasional 
      • CIMB Bank Berhad
      • Hong Leong Bank Berhad
      • HSBC Bank Malaysia Berhad
      • Kuwait Finance House (Malaysia) Berhad
      • Malayan Banking Berhad
      • OCBC Bank Malaysia Berhad
      • Public Bank Berhad
      • RHB Bank Berhad
      • Standard Chartered Bank
      • United Overseas Bank
    • Is there a minimum and maximum transaction amount via FPX payment?
      For retail / personal banking account, the minimum limit per transaction is RM1.00 and the maximum amount is limited up to RM30,000* per transaction. For company / corporate banking, the minimum limit per transaction is RM2.00 and maximum amount is limited up to RM1,000,000* per transaction.
       
      Please note that all investments are subjected to the minimum initial investment/subsequent investment as stated in the fund’s prospectus.
      *The above limit is subjected to your internet banking withdrawal limit with your bank, whichever is lower.
    • I have made a payment using FPX, how can I know that my payment is successful?
      There are four (4) ways to find out if your FPX transaction was successful:

      1. Online receipt provided by FPX
      2. Email notification sent by FPX system (provided that you have entered your email address at FPX bank selection page)
      3. Online receipt sent by Affin Hwang AM via email
      4. Transaction History (Under Fund Details page click >Processing)

      If the investment is not reflected in your Transaction History after you have logged out and logged in, please contact Customer Care via the Contact Us page for further assistance.
    • While making payment using FPX, I have received an error/unsuccessful message. However, the money has been deducted from my bank account. What should I do?

      In an event where money has been deducted from your account, but the transaction was unsuccessful for certain reasons, your money will be credited back into your account by your Bank. It is recommended to contact your respective Bank on the reversal status by providing the FPX Transaction ID or Merchant Order No. as a reference. You may also provide the screen shot of your payment that displays the FPX Transaction ID or Merchant Order No.

    • Does Affin Hwang AM accept third party payments for UTF/PRS investments via FPX?

      We do not accept third party payments. If the transaction has gone through, we might need additional documents for proof of relationship with the account holder, or the transaction will be rejected and refunded.

    • Can I use FPX to transact if I’m currently overseas?

      Yes, if you can receive the TAC code sent to your registered mobile number.

    • What is a TAC Code?
      Transaction Authorisation Code (TAC) is a security feature used to protect your account from unauthorised use. Kindly note that, TAC codes are NEVER incorrectly sent.
    • How to receive a TAC Code?
      The code typically consists of six (6) numbers and it is sent to your registered mobile number. A Two-Factor Authentication (2FA) is required to authorise a transaction, a prompt window will appear and you will be required to input the six (6) digit code sent via SMS. Without the code, your transaction will be incomplete.
    • I have requested for a TAC Code, but I did not receive an SMS. What should I do?
      If you did not receive the TAC code, please check on your mobile connectivity, as there could be coverage issues within the area.

      Alternatively, please check if it has been sent to your registered email login’s inbox. If the problem persists, please reach out to Customer Care via the Contact Us page.
    • How long will it take to receive a requested TAC Code?

      In most cases, you will receive an SMS / Email instantly. However, this is also dependant on the traffic volume of your mobile service provider.

    • Can I use a non-Malaysian mobile number to receive my TAC Code?

      Unfortunately, you may not. If you are having trouble completing your 2FA, please opt for an email TAC. Otherwise, please reach out to Customer Carevia Contact Us page for further assistance.

    • How to replace/register a new mobile number to receive my TAC code?

      Kindly get in touch with your respective servicing manager to update this information or reach out to Customer Care via the Contact Us page for further assistance.

    • What is 2FA?

      Two-factor authentication (2FA) is a method of establishing access to an online account or computer system that requires the user to provide two different types of information.

    • How is 2FA more secure?

      Two-Factor Authentication (2FA) works by adding an additional layer of security to your online accounts. It requires an additional login credential, beyond just the username and password, to gain account access and getting that second credential requires access to something that belongs to you.

    • Why did you change from Username Login to Email Login?

      We have migrated to using email login to enhance the security of the account. The email login method, accompanied by the 2 factor authentication (2FA) reduces the likelihood of your username and password being compromised. This method requires registration of your email and it's an important element in the complex structure of AHAM’s security program.

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